Terms & Conditions
Find below our terms and conditions.Read these carefully before purchasing from this site.
Tutsy are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@dancewearinuk.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Confirm" if you wish to continue shopping, or "Checkout", and you will be asked for a few details that we need to be able to satisfy the order.
If you need to change or remove anything from your basket, click on View Basket on the left hand side of your screen.
For payment details please see Remittance Terms.
Shipping And Handling
We aim to keep our shipping costs to an absolute minimum for your convenience. Our minimum postage charge is £1.95. A single pair of shoes will be charged at just £3.95, two pairs at only £5.95 and, thereafter, only £1 per extra pair.
Prices quoted above are applicable to the UK only.
We welcome overseas customers - shipping costs start from just £6.95.
Delivery Schedule
We aim to dispatch in stock items within 2-5 working days. You will be contacted should any delays be likely.
Where a product is marked non-stock, this may take anywhere upto 4 weeks for dispatch. Please use the contact us form to ask for more detailed dispatch information on any particular non-stock product.
If a non-stock item is required urgently please refer to the relevant Priority Delivery options for more information.
Orders for dyed products could take 4-6 weeks during busy periods, therefore, please allow sufficient time prior to ordering.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with an estimated delivery time or the option to cancel your order.
Credit Card Security
Credit card payments are via Paypal which is a secure site. Please visit Paypal for security advice.
We guarantee your satisfaction. Please contact us if you have any enquiries regarding your order.
Reaching Us
Contact Information:
You can call us on the Customer Service Line on Monday to Friday between 9.30 a.m. and 5.00 p.m. - Tel: 01228 816699
Or Out of hours/answer machineTel: 01228 710698
Email us at: info@dancewearinuk.co.uk OR tutsy@btinternet.com
Write to us at:
Tutsy
c/o Greenaway Enterprises Ltd
Silverstones
Cumdivock
Dalston
Cumbria CA5 7JJ
Privacy Policy
Tutsy do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Returns Policy
If your item is not suitable for any reason, you may return it, in it's original packaging and unmarked within 7 days of receipt, for either a refund of the item cost or exchange for another size or style. Items received after 7 days and within 14 days will be eligible for exchange or credit note. We do not accept returns after 14 days.
Orders for jewellery sets which include earrings are not included in our return policy.
Where an order has been placed for 2 or more items for the purpose of comparing and subsequently 2 or more items are returned to us for refund, an administration fee of 25% will be deducted from such refund. We want you to be happy with your purchase so please do contact us for advice prior to ordering in order to try to avoid any unecessary expense to yourself.
SALE items may be returned for exchange only, subject to stock, or credit note.
Occasionally, we offer returned items to other customers at greatly reduced prices - these items are NOT included in our returns policy.
Occasionally selected shoes are offered with free post, where these shoes are returned an amount of £5 will be deducted from the refund to cover postage and packaging costs incurred. Where a multiple order has been purchased with reduced post and packing costs, we reserve the right to deduct from any refund our full costs incurred.
Return postage is the responsibility of the customer. We recommend using a signed for service as we cannot accept responsibility for returned goods lost in transit. Please notify us by email before returning goods and give details of exchanged goods required.
Delivery by Royal Mail: In the event that you are out when delivery of your parcel is attempted, a card will be left explaining how to arrange re-delivery/collection of your parcel. Should your item not be collected within ONE week (for Recorded Delivery) or THREE weeks (for non-signed for) of that date, Royal Mail will return it to us. In these circumstances you will be required to pay for the re-delivery of the parcel. Refunds will not be issued on uncollected parcels.
All items are fully inspected by us before they are sent out. Any shoes returned which have evidence of being worn without foot socks or scuffed/pitted soles due to not trying on a carpeted surface are deemed unsuitable for return.
We do not accept responsibility for items lost in transit due to incorrect address details supplied by the customer.
Refunds
Please allow upto 15 working days from the date we receive your goods back for your refund to be completed. We will contact you by email within 24-48 hours of receiving your goods back. As we are constantly dealing with enquiries and sales, we regret we cannot answer e-mails or telephone queries regarding refunds unless the maximum time has passed.
Remittance Terms
Credit card payments can be made securely through Paypal.
Payment by cheque/postal order prior to despatch. All cheques should be made payable to 'Greenaway Enterprises Ltd'.
Payment accepted in Pounds Sterling only.